How to stop collection calls from a harassing debt collector

The Fair Debt Collection Practices Act gives you the right to stop collection calls. All you have to do is send the debt collector a letter telling them to cease all communications. There is no magic language required--just say in plain-English that you don't want them to contact you anymore. Keep a copy of the letter for your records and mail it certified with a return receipt so you can prove that the collector received it. Once the collector receives your letter, they must stop contacting you immediately. There are a few caveats here, though:

• If you want to resolve the debt, you may not want to stop all calls. If your goal is to work something out with the debt collector, you probably want to keep the lines of communication open. But if you can't afford to pay or if the debt collector harasses you, it may make sense to cease all future calls.

• The cease request will not stop any legal action. The FDCPA only requires that the debt collector cease communications with you. Courts have found that a person's cease request does not require a collector to stop or forego any collection lawsuits or garnishments.

• The cease request only applies to the collector you send it to. Many debt collectors will respond to a cease letter by transferring the account to a different debt collector. In most cases, your cease request to the first debt collector won't apply to a subsequent debt collector. You will likely have to send that subsequent collector another cease letter.

• Debt collection scammers may not honor your letter. Unfortunately, there are a few debt collection scammers out there. These fraudsters are just trying to get your money--there may not even be valid debt. Compliance with the FDCPA is not a high priority for a scammer, so they probably won't honor your cease request. The best thing to do with these scammers is to make it clear to them that you refuse to pay.

• If a debt collector receives your cease letter and continues to contact you, they've probably violated the FDCPA. One of the most important rights the FDCPA gives a person is the right to stop collection calls. If a collector violates this right, they should be held accountable for their illegal conduct. Consider talking to a lawyer in your area who sues debt collectors under the FDCPA.

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Ready to talk to a lawyer about stopping debt harassment?
Schedule a free consult with FDCPA attorney Todd Murray.

Todd has been suing harassing debt collectors since 2009. He has recovered hundreds of thousands of dollars for his clients and has held the debt collection industry accountable when it resorts to illegal collection tactics. Todd’s clients have described him as “very professional and easy to work with.” He lives in Minneapolis with his wife and four children.

Can a debt collector call you at work?

Jen is an administrative assistant at a small dental clinic. She recently got divorced and is struggling to keep up with her bills on just one income. She's missed a few credit card payments and got a couple collection notices in the mail.

One day, while she was sitting at her desk, a debt collector called. The collector made Jen confirm her social security number and date of birth and then asked how she planned to take care of her unpaid credit card bill. Worried that her co-workers would overhear the conversation, Jen quickly told the collector that she was at work and couldn't take personal calls.

A few days later, the same debt collector called Jen again on her work phone. This time, he threatened to garnish Jen's wages if she didn't set up payment arrangements immediately. Jen again told the collector that she was at work and couldn't talk, and said she would call him back when she was at home.

Was the debt collector's first call illegal? What about the second?

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The Fair Debt Collection Practices Act doesn't expressly forbid a debt collector from calling the workplace. But once a collector knows that someone can't take calls on the job, further calls are prohibited.

So in Jen’s case, the first call wasn’t illegal because, until that point, the collector didn’t know that Jen couldn’t talk at work. But once Jen told the collector that she couldn’t take personal calls, the collector knew not to call anymore. Therefore, the second collection call violated the Fair Debt Collection Practices Act.

Collection calls to someone else at your work are almost always illegal

What if instead of calling Jen’s direct line, the collector had called the receptionist and asked to speak to Jen about an unpaid bill?

Illegal. Big-time. Virtually every collection call to a co-worker is illegal, especially if the collector mentions the debt. There is an exception, though, if the collector calls to enforce a court judgment. For example, a collector may call your human resources department to discuss the logistics of a pending wage garnishment against you.

How to use the FDCPA to stop illegal collection calls to your workplace

The FDCPA gives you the power to sue a debt collector that violates the law. It's a great way to stop illegal collection calls to your work and to hold the debt collector accountable for its illegal conduct. Under the FDCPA, a successful claim gets you:

• Up to $1,000 in statutory damages (even if you've suffered no monetary loss);

• Provable actual damages (including for emotional distress);

• Your attorney fees and court costs must be paid by the collector

Most consumer lawyers handle FDCPA lawsuits on a contingency fee. This means that you don't pay any fees unless your attorney recovers money for you and those fees come from the collector's pocket, not yours. Congress wrote the FDCPA this way to incentivize people to enforce the FDCPA and help the government regulate debt collectors and ensure compliance with the law.

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Ready to talk to a lawyer about stopping debt harassment?
Schedule a free consult with FDCPA attorney Todd Murray.

Todd has been suing harassing debt collectors since 2009. He has recovered hundreds of thousands of dollars for his clients and has held the debt collection industry accountable when it resorts to illegal collection tactics. Todd’s clients have described him as “very professional and easy to work with.” He lives in Minneapolis with his wife and four children.

Can a debt collector call your friends and family?

Andre is a 30-year old who works in sales for a medical device company. Although he makes a decent living now, he struggled financially in his 20s and has a few debts in collections due to his over-reliance on credit cards after college.

Andre has been dating Stephanie for nearly a year now and they’ve recently talked about moving in together. Andre hasn’t figured out yet how to tell Stephanie about his credit card debt.

One night, Stephanie mentions that she’s been getting a bunch of calls from an unknown number for the last few weeks. Stephanie never answered any of the calls and the caller never left a voicemail. Until today. Curious who’s been calling her over and over, Stephanie finally answered the phone. Turns out, it was a debt collector who told Stephanie he was trying to get in touch with Andre about an unpaid credit card bill.

When Stephanie told Andre this, he was humiliated. Although she says that she understands, Andre thinks that she’s having second thoughts about moving in with him.

Were the collector’s repeated calls to Stephanie illegal?

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The Fair Debt Collection Practices Act forbids a debt collector from communicating with your friends and family. In fact, collection communications to most third-parties are illegal.

The key to understanding the extent to this rule, though, is the word “communicate.” The law defines “communicate” as the conveying of information about a debt. So, for example, a missed call with no voicemail probably is not a “communication” because no information about a debt was conveyed. Therefore, the collection calls that Stephanie didn't answer weren't illegal because the collector didn't "communicate" anything about a debt. But the call that Stephanie picked up where the collector told her about Andre's debt was an illegal communication with a third party.

Communications with certain third parties are allowed

There are a few exceptions to the general rule, though. A collector is allowed to communicate with a couple of people without breaking the law, including:

• your spouse

• your attorney

• the debt collector's attorney

• the creditor (ie. the debt collector's client)

• the creditor's attorney

• a credit reporting agency (ie. Equifax, Experian, TransUnion, etc);

A collector may also communicate with your employer if it's necessary to enforce a court judgment. For example, a debt collector who has a judgment against someone and wants to garnish his wages can call that person’s employer to confirm that he works there.

A collector may also communicate with a third-party to learn your contact information

Another exception to the general rule against third-party communications is the "location information" exception. The law allows debt collectors to call friends or family to learn your address and phone number. But this call is strictly regulated:

• the collector must identify himself and tell your friend that he is confirming your location information;

• the collector can't identify his employer unless your friend asks;

• the collector can't tell your friend that you owe a debt or discuss the details of the debt;

• in most cases, the collector can't ask your friend to have you call the collector back;

• in most cases, the collector only gets to make this "location information" call one time

Understand, however, that if the collector already knows your address and phone number, then it has no need to call a third party to get your location information.

HOW TO USE THE FDCPA TO STOP ILLEGAL COLLECTION CALLS TO third parties

The FDCPA allows you to sue a debt collector who violates the law. It's a great way to stop illegal collection calls to you friends and family and to hold the debt collector accountable for its conduct. Under the FDCPA, a successful claim gets you:

• Up to $1,000 in statutory damages (even if you've suffered no monetary loss);

• Provable actual damages (including for emotional distress);

• Your attorney fees and court costs must be paid by the collector

Most consumer lawyers handle FDCPA lawsuits on a contingency fee. This means that you don't pay any fees unless your attorney recovers money for you and those fees come from the collector's pocket, not yours. Congress wrote the FDCPA this way to incentivize people to enforce the FDCPA and help the government regulate debt collectors and ensure compliance with the law.

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Ready to talk to a lawyer about stopping debt harassment?
Schedule a free consult with FDCPA attorney Todd Murray.

Todd has been suing harassing debt collectors since 2009. He has recovered hundreds of thousands of dollars for his clients and has held the debt collection industry accountable when it resorts to illegal collection tactics. Todd’s clients have described him as “very professional and easy to work with.” He lives in Minneapolis with his wife and four children.

Stop collection calls for someone else's debt

One of the most frequent complaints received by the Consumer Financial Protection Bureau is when a collector hounds a consumer for someone else’s debt. It's unclear whether these collectors are intentionally pursuing the wrong person or if they've made a legitimate mistake.

If you're getting calls or letters from a collector for someone else's debt, you probably don't care why it's happening, you just want the collection attempts to stop. Here are some suggestions to stop collection calls for someone else.

Collection calls for someone else’s Debt

If a debt collector is calling or writing you about a debt that you don't owe, the first thing you should do is tell them very clearly that they have the wrong person and that this is someone else's debt. Be polite but firm. The collector may ask you to confirm the last four digits of your social security number or a similar personal identifier. While it may be unwise to give the collector your full social security number, there probably isn't too much risk in giving them the last four digits to confirm that the debt isn't yours. The collector may ask you if you know the actual account-holder and how to reach them. While you're under no obligation to do so, you may consider passing along the other person's information if you know it.

In addition to verbally telling the collector that it is someone else's debt, you may consider sending a follow-up letter confirming what you told them. Identify yourself in the letter and then write something like: "you called me on this date at this number. I am not the person who owes this debt. Please stop contacting me." If you know any details about the account in question, include a reference to those in your letter to be sure the collector can properly identify the account. Send this letter certified mail with a return receipt and keep a copy of the letter and receipt for your records.

You should also keep detailed records of any additional collection attempts after you've notified the collector that the debt isn't yours. Keep track of the time, dates, and duration of any additional calls and save any voice messages. If you think the calls are robocalls, make a note of that and why you think so. Also, keep copies of any letters or other documents that they send you.

It's also a good idea to check your credit reports to make sure the other person's debt isn't listed on your reports. Use Annual Credit Report to get free copies of your credit reports from the three major credit reporting agencies. Once you have the reports, make sure that the other person's account isn't showing up on your credit report. If it is, you should send a dispute letter to each of the credit bureaus incorrectly reporting that account.

If you've told the debt collector that you are not the right person and continue to get collection calls for someone else, it's time to talk to a consumer rights attorney to discuss the situation in more detail. In addition to helping you stop the collection attempts, a consumer attorney can advise you whether you have any claims under the Fair Debt Collection Practices Act against the debt collector. If the debt doesn't belong to you, you've told the collector that, and the collector still keeps calling, the collector deserves to get sued under the FDCPA and be held accountable for harassing an innocent person.

Collection lawsuit for a debt that isn't yours

If you get served with a collection lawsuit for someone else's debt, you need to take additional steps. You should do everything suggested above, but you also have to submit an answer to the lawsuit. In Minnesota, the answer must be submitted within 20 days. An answer is a formal legal document that responds to each of the allegations in the complaint. If the debt isn't yours, you should be able to deny most of the allegations in the lawsuit. You should also note somewhere in your answer that the debt is someone else's. Even if you don't owe the debt, you have to answer the lawsuit. Failure to respond to the lawsuit will likely result in a default judgment against you. A default judgment can be difficult (and expensive) to overturn, even if the debt isn't yours. It may also lead to garnishments and other unpleasantness.

Because the consequences of a collection lawsuit are quite serious, you should strongly consider discussing your situation with a consumer lawyer. A consumer lawyer can help you prepare an answer to the lawsuit and also advise you if you have possible counterclaims against the debt collector for pursuing the wrong person.

Ready to talk to a lawyer about stopping debt harassment?
Schedule a free consult with FDCPA attorney Todd Murray.

Todd has been suing harassing debt collectors since 2009. He has recovered hundreds of thousands of dollars for his clients and has held the debt collection industry accountable when it resorts to illegal collection tactics. Todd’s clients have described him as “very professional and easy to work with.” He lives in Minneapolis with his wife and four children.