What to Do When a Credit Reporting Agency Won’t Fix an Error

You found an error on your credit report and sent a dispute letter to the Credit Reporting Agency. You even included documents to back up your case. But about month later, you got a response from the credit bureau saying the account is “verified” or “accurate.”

Now what?

Unfortunately, this is a common, and incredibly frustrating, experience. But you’re not out of options. Here’s what you can do if a credit reporting agency refuses to correct a credit report error after your first dispute.

Step 1: Review the Response Carefully

Your first step is to clearly understand the results of the investigation. Did they keep the mistake on your report? Or did they fix it? This isn’t always obvious and it may help to compare the updated report you got as part of the investigation results with your old report from before you disputed.

It’s also important to know if they actually investigated your dispute. Although CRAs are generally required to investigate disputes, there are some exceptions. For example, if you failed to provide enough information with your dispute, the CRA may not have been able to conduct an investigation.

Step 2: Consider Disputing Again and Include More Information

Take another look at your initial dispute letter. Did you clearly identify the account that is wrong? Did you explain the mistake in enough detail? Did you send documents that show the error? If not, consider sending a second dispute letter with a clearer explanation or stronger supporting documentation.

Don’t just send the same dispute letter a second time. CRAs can properly refuse to investigate a dispute if it is substantially the same as a previous dispute, or if it provides no new information.

Step 3: Dispute with the Furnisher (the Company That Reported the Error)

You can also send a written dispute directly to the creditor or company that reported the inaccurate information (called the "furnisher"). Include a clear explanation of the error and all supporting documentation.

Important: only do this if you’ve already disputed to the Credit Bureaus (Experian, Equifax, TransUnion, etc) and they’ve failed to fix the error. Direct disputes to furnishers are typically not governed by the Fair Credit Reporting Act and you don’t have any meaningful recourse if the furnisher ignores your dispute.

Step 4: File a Complaint with the CFPB

If you’re getting nowhere, consider filing a complaint with the Consumer Financial Protection Bureau (CFPB). You can do this online at www.consumerfinance.gov.

The CFPB will forward your complaint to the credit bureau or furnisher and require a response. This process sometimes leads to faster resolutions.

Step 5: Talk to a Consumer Protection Lawyer

If you’ve completed Steps 1-4 here, and the mistake has still not been fixed, it may be time to talk to an attorney who handles credit reporting cases.

A lawyer can help you determine your next steps and whether you may have a legal claim under the Fair Credit Reporting Act. Many lawyers who handle credit reporting error cases provide a free consult and do not charge up front fees for representation.

Final Thoughts

It’s incredibly frustrating when you do everything right and the system still fails you. But remember: You have rights. Credit bureaus and furnishers don’t get the final say when they don’t follow the law.

Your Rights Under the FCRA: How to Sue When a Credit Bureau Breaks the Rules

You found a serious error on your credit report. Maybe it’s a loan you never took out, or a delinquency that’s just plain wrong, or even someone else’s account showing up under your name. You did everything right: you filed a dispute with the credit bureau, explained the problem, and waited.

But they didn’t fix it.

If that sounds familiar, you’re not alone, and you may have a legal claim under the Fair Credit Reporting Act (FCRA).

What Is the FCRA and How Does it Protect Me?

The FCRA is a federal law that regulates how credit reporting agencies like Experian, Equifax, and TransUnion handle your credit information. It also applies to the companies (like banks, lenders, or debt collectors) that supply the data. These companies are called “furnishers” under the FCRA because they provided, or furnish, credit information to the credit bureaus.

Probably the most important consumer protection under the FCRA is the process to investigate and remove inaccurate information. Here, the FCRA requires credit reporting agencies and furnishers to investigate credit report errors after you notify them there’s a problem. These investigations must be reasonably detailed and thorough and include a review of all relevant information.

The FCRA Is on Your Side — If You’ve Taken the Right First Step

The Fair Credit Reporting Act gives you real legal tools, but only after you take a crucial first step: filing a written dispute with the credit bureau.

Once you do that, the law is clear. The credit bureau must:

• Conduct a reasonable investigation into the error,

• Correct or delete inaccurate information if the dispute is valid,

• And respond within 30 days of receiving your dispute.

But here’s the problem: many credit bureaus rely on automated systems that do little more than match dispute codes to canned responses. If they don’t actually investigate. or if they blow you off entirely, that’s not just unfair. It’s illegal.

Depending on how serious their violation is, here’s what you may be entitled to:

• Willful violations: Up to $1,000 in statutory damages, plus any actual damages (like lost credit opportunities, higher interest rates, or emotional distress).

• Negligent violations: You can still recover actual damages — if you can prove the harm you suffered.

Even better? If you win your case, the law requires the credit bureau to pay your attorney fees and costs. This means that most FCRA lawyers will handle your case without any up-front attorney fees.

So if you've disputed the mistake and nothing changed, the law is now in your corner and it's time to fight back.

What to Do Next

If you've already disputed an error on your credit report and the credit bureau still hasn’t fixed it, you may have a valid FCRA claim. That means you could be entitled to financial compensation, correction of the error, and the credit bureau could be forced to pay your attorney fees.

Here's how a FCRA lawyer can help you now:

• Review your documents — your dispute letter, the bureau’s response, and your credit report.

• Evaluate your legal options — whether the bureau broke the law, and if a lawsuit is the right next move.

• Handle the case from start to finish — no up-front costs, no guessing, and no fighting alone.

You did your part. You followed the rules. Now it’s time to make them follow the law.

Contact an experienced FCRA lawyer today to finally fix the damage they’ve caused.